Everything you need to know about HE77 — deposits, withdrawals, bonuses, games, app setup, and more. If you can't find your answer here, our support team has you covered.
Welcome to the HE77 Help Centre. This FAQ page is designed specifically for players in Pakistan who want quick, honest answers without having to scroll through pages of fine print. Whether you just signed up or you've been playing for a while, you'll find clear guidance below on the things that matter most — from how to add funds via JazzCash or Easypaisa to what happens when a live cricket match gets abandoned mid-bet.
HE77 is built around the Pakistani player. We know how important PSL season is, how much people love a good slots session after work, and how frustrating it can be when a withdrawal takes longer than expected. So we've written these answers in plain language, the way you'd expect a friend to explain it — no corporate jargon.
Browse by category using the tabs below, or scroll straight through all the questions. We update this page regularly based on questions players actually ask us, so if something is missing, don't hesitate to get in touch.
Before the FAQ deep-dive, here's a quick look at the key areas players ask about most.
Download the HE77 app directly from our App page — no Play Store needed. Works smoothly on Android and keeps all your bets and balances synced in real time.
Get the AppGet your winnings back to your JazzCash, Easypaisa, Raast, or bank account. Most requests are processed the same day once your account is verified.
Withdrawal InfoBet on PSL matches, T20 internationals, Football leagues, and Esports tournaments. Competitive odds updated live so you never miss the right moment.
Start BettingHundreds of titles across slots, table games, arcade games, and crash — all available in one lobby. Switch between games without losing your place.
Browse GamesReal dealers, real tables, streamed live from professional studios. Play Baccarat, Roulette, and Blackjack in an atmosphere that feels like the real thing.
Live TablesCheck the Wins page to see real payouts from HE77 players. Nothing builds confidence in a platform like seeing actual numbers from actual people.
See WinsClick a category tab below or scroll through all questions.
Signing up takes under two minutes. Click the Register button at the top of any page, enter your mobile number or email address, create a password, and confirm your details. You must be 18 or older to register. Once your account is created, you can log in and start exploring the platform straight away.
On the Login page, tap "Forgot Password?" and enter the mobile number or email you used when registering. You'll receive a reset link or code within a few minutes. Follow the instructions to set a new password. If you don't receive anything after five minutes, check your spam folder or contact support.
Verification is a standard security step that protects your account and ensures winnings go to the right person. You may be asked to upload a copy of your CNIC and a recent selfie. The process is quick and your documents are handled securely. Verified accounts also benefit from faster withdrawal processing.
No. Each player is allowed one account only. Duplicate accounts are against our terms and may result in suspension of all linked accounts and forfeiture of any bonuses. If you've accidentally created two accounts, contact support as soon as possible to have the situation resolved without penalty.
HE77 supports JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards, and popular mobile wallets. All PKR deposits are accepted directly — no currency conversion needed. The available methods will be shown in your account dashboard when you go to add funds.
The minimum deposit is PKR 500. This low threshold means you can start exploring the platform without committing a large amount upfront. Maximum deposit limits vary by payment method and are displayed at the time of transaction.
JazzCash and Easypaisa deposits are typically credited within seconds. Raast and bank transfers may take a few minutes to a couple of hours depending on your bank's processing time. If your deposit hasn't appeared after two hours, keep the transaction reference number handy and contact support — we can track it quickly.
HE77 does not charge any platform fees on deposits. However, your payment provider (e.g. your bank or mobile wallet) may apply their own transaction charges. We recommend checking with them beforehand if you're unsure. What you deposit is what lands in your HE77 balance.
Go to the Withdrawal page from the main menu, select your preferred payout method (JazzCash, Easypaisa, Raast, or bank transfer), enter the amount you wish to withdraw, and confirm. Make sure your account is verified before submitting — unverified accounts may face delays or restrictions on withdrawals.
Most withdrawals are processed within a few hours of approval. JazzCash and Easypaisa payouts tend to arrive fastest — often within the same day. Bank transfers may take 1–2 business days. During peak periods like PSL season, there can be slightly higher volumes, but we work to keep processing times as short as possible.
Common reasons include: account not fully verified, active bonus wagering requirements not yet met, mismatched payment details, or the withdrawal amount being below the minimum threshold. Check your account notifications for a specific reason. If it still isn't clear, our support team can review your case and explain exactly what needs to be resolved.
The minimum withdrawal is PKR 1,000. There is no maximum withdrawal limit enforced by HE77 at the platform level, though individual payment providers may have their own daily limits. If you're withdrawing a large amount, a bank transfer is often the most straightforward option.
New players receive a welcome bonus on their first deposit. The exact percentage and maximum bonus amount are shown on the registration and deposit pages at the time of sign-up. Bonuses are credited to your account automatically once the qualifying deposit is confirmed. Always check the current offer on the site — promotions can change.
Wagering requirements mean you need to place bets totalling a certain multiple of the bonus amount before you can withdraw the bonus funds as cash. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to wager PKR 10,000 in total. Progress is tracked in your account. Bets on slots typically count 100% towards wagering, while live casino games may count at a lower rate.
Yes, in most cases. If you've claimed a bonus but decide you'd rather not meet the wagering conditions, you can contact support to have the bonus removed. Keep in mind that any winnings generated from bonus funds will also be forfeited when you opt out. It's always worth reading the bonus terms before claiming so you know what you're getting into.
Cricket is the main attraction — PSL, T20 internationals, bilateral series, and ICC tournaments are all covered with detailed markets including match winner, top batsman, over-by-over runs, and more. Beyond cricket, you can bet on Football (domestic and international leagues), Esports tournaments, and other sports. Markets are updated live so you can place in-play bets during matches.
If a match is officially abandoned before the minimum number of overs required to constitute a result, most bets will be voided and your stake returned to your account balance. If a DLS result has been officially declared, the match is considered complete and bets settle accordingly. In-play bets placed after a certain point may have different settlement rules — check the specific market terms on the Bet page.
All slot games on HE77 use certified Random Number Generator (RNG) technology, meaning every spin is completely independent and unpredictable. The games come from reputable software providers whose RNG systems are independently tested. The Return to Player (RTP) percentage for each slot is listed on the individual game info page — this tells you the theoretical payout rate over a long period of play.
Live Casino streams real dealers from professional studios directly to your screen. You join a table, place bets via on-screen controls, and watch the action unfold in real time via high-definition video. Games include Baccarat, Roulette, Blackjack, and more. A stable internet connection is recommended — the HE77 app is optimised to handle live streams smoothly even on mobile data.
Visit the App page on this website and tap the download button to get the APK file. Before installing, go to your phone's Settings → Security and enable "Install from Unknown Sources" (or "Allow from this source" depending on your Android version). Once enabled, open the downloaded APK file and follow the installation prompts. The whole process takes under a minute.
iPhone users can access HE77 through the mobile browser — the website is fully optimised for iOS Safari and works like an app experience. Alternatively, you can add the site to your Home Screen via the Share menu → "Add to Home Screen" for quick one-tap access. A dedicated iOS app may be made available in future — check the App page for the latest updates.
First, try restarting your device. If that doesn't help, uninstall the app and download a fresh copy from the App page — make sure you're downloading the latest version. Check that you have at least 100MB of free storage. If you're on an older Android version (below 7.0), the app may not be supported; in that case, use the mobile browser version instead.
HE77 provides deposit limits, session time reminders, and self-exclusion options in your account settings. You can set a daily, weekly, or monthly deposit cap to keep spending within your personal budget. Session reminders notify you after a set period of play so you can take breaks. These tools are entirely in your control and can be updated from your profile at any time.
Self-exclusion lets you block your own access to HE77 for a chosen period — from a few weeks to several months. Go to Account Settings → Responsible Gaming → Self-Exclusion, choose your duration, and confirm. During the exclusion period, you won't be able to log in or deposit. If you need to discuss a long-term break, contact support directly and the team will assist you without judgment.
HE77 is strictly for adults aged 18 and above. Gaming and betting are meant to be entertainment — not a way to earn income or recover financial losses. Always play with money you can afford to lose and never chase losses. If you feel like your gaming habits are affecting your daily life, finances, or relationships, take a break and consider using the self-exclusion tools or speaking to a trusted friend or professional.
Our support team is available around the clock. If you couldn't find what you were looking for in the FAQ above, reach out and we'll get back to you as quickly as possible. You can also browse our full Terms and Conditions or Privacy Policy for more detailed information on platform rules.
Live chat is the fastest way to reach our team. Available directly inside the platform after you log in.
Log in to chatCreate your free account, make your first deposit via JazzCash or Easypaisa, and start betting on PSL, live casino games, or hundreds of slot titles — all in one platform built for Pakistan.
18+ only. Play responsibly. Gaming should be fun — set your limits and stay in control.