he77 Privacy Policy

This Privacy Policy applies to all users of he77.onl — Pakistan's online casino and sports betting platform. It explains how he77 ("we", "us", "the Platform") collects, processes, stores, and protects your personal data when you register an account, deposit funds in PKR, place bets on Cricket, PSL, or other sports, play casino games, contact support, or otherwise interact with the Platform.

By creating an account on he77 and using any of our services, you acknowledge that you have read this Privacy Policy and consent to the data practices described here. This policy should be read alongside our Terms and Conditions, which set out the broader rules governing your use of the Platform.

If you have any questions about this policy or about how your data is handled, you can contact our support team at any time — details are in Section 12.

he77 collects personal information in the following ways and categories:

We do not collect sensitive personal data such as biometric information, religious beliefs, or political opinions. We collect only what is genuinely necessary to operate your account, process your transactions, and maintain a safe and fair platform.

The personal information collected by he77 is used strictly for the following purposes:

• Account creation and management: To set up and maintain your player account, verify your identity, and manage your profile settings.
• Processing transactions: To handle PKR deposits via JazzCash, Easypaisa, Raast, and bank transfers, and to process withdrawal requests back to your registered payment accounts.
• Platform operation: To allow you to place bets on Cricket, PSL, T20, football, and other sports; play Live Casino games; spin slot games; and access all other platform features.
• Customer support: To respond to your queries, resolve account issues, and process responsible gaming requests such as self-exclusion or deposit limits.
• Security and fraud prevention: To detect suspicious activity, prevent account takeovers, identify bonus abuse, and protect all players on the platform.
• Legal and compliance obligations: To meet our anti-money-laundering (AML) obligations, verify age and identity, and retain records as required.
• Platform improvement: To analyse how the platform is used, identify technical issues, and improve the overall experience for Pakistan players.
• Marketing communications (with consent): To send you information about promotions, PSL special offers, and bonus announcements — only if you have opted in or have not opted out.

he77 does not use your data for automated decision-making that produces significant legal effects without human oversight. Decisions such as account closure due to suspected fraud always involve a review by our team before any action is taken.

All financial transactions on he77 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal, your payment details are handled as follows:

• Deposits via JazzCash and Easypaisa are processed through their respective payment gateways. he77 records the transaction reference and amount but does not store your full mobile wallet PIN or password.
• Bank transfers via Raast or direct bank deposit require your account number for verification. This is stored securely and used only to match incoming transactions to your he77 account.
• Debit and credit card transactions are processed through PCI-DSS compliant payment processors. Full card numbers are never stored on he77's servers.
• Transaction history — including deposit amounts, withdrawal amounts, dates, and payment method types — is retained as part of your account records for legal compliance and dispute resolution purposes.

he77 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data may be shared only in the following specific and limited circumstances:

• Payment processors: Your payment details are shared with the relevant payment gateway (e.g., JazzCash, Easypaisa, Raast) solely to complete your transaction.
• Game providers: When you play a Live Casino table or a slot game, certain session data (such as player ID and bet amount) may be passed to the game provider to facilitate gameplay. Game providers are contractually bound to use this data only for this purpose.
• Identity verification services: If we use a third-party KYC provider to verify your documents, your submitted identity information is shared with that provider under strict data processing agreements.
• Legal and regulatory obligations: If he77 is required by law, court order, or competent authority to disclose your information, we will comply with that obligation. Where possible and legally permitted, we will notify you of such a request.
• Business transfers: In the event that he77's business or assets are transferred to a new entity, your data may form part of that transfer. You will be notified of any such change.

In all cases where data is shared with third parties, he77 puts in place appropriate contractual safeguards to ensure your information remains protected and is used only for the stated purpose.

he77.onl uses cookies and similar tracking technologies to operate the platform correctly and improve your experience. Here is what we use and why:

he77 does not use advertising cookies or pass your data to ad networks. You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features may behave differently.

he77 takes the security of your personal information seriously and has implemented a range of technical and organisational measures to protect it:

• Encryption in transit: All data transmitted between your device and he77.onl is protected using TLS (Transport Layer Security) encryption. You will always see the padlock icon in your browser when using the platform.
• Encryption at rest: Sensitive data stored in our systems — including identity documents and financial records — is encrypted at rest using strong encryption standards.
• Access controls: Access to player data within he77's systems is strictly limited to staff who genuinely need it to do their job. All access is logged and reviewed.
• Two-factor security options: Players are encouraged to use strong, unique passwords for their he77 account. Additional login security options are available through your account settings.
• Fraud monitoring: he77 continuously monitors account activity for signs of unauthorised access, unusual transaction patterns, or other security concerns.

Despite our best efforts, no online platform can guarantee absolute security. If you suspect that your account has been accessed without your permission, contact our support team immediately so we can secure it.

he77 retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with our legal and operational obligations. Specifically:

• Active accounts: Personal data, transaction records, and gaming history are retained for the lifetime of your account.
• Closed accounts: Following account closure, we retain core account and transaction records for a minimum period required to meet our anti-money-laundering and record-keeping obligations. After this period, records are securely deleted or anonymised.
• Support communications: Chat and email records with our support team are retained for a period sufficient to resolve any ongoing disputes and for quality assurance, then deleted.
• Marketing data: If you have opted out of marketing, your opt-out preference is retained indefinitely to ensure we do not contact you again.

When data is no longer required, it is deleted or anonymised in a manner that ensures it cannot be reconstructed or linked back to you as an individual.

As a he77 player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right to access: You can request a copy of the personal data he77 holds about you. We will provide this in a clear, readable format.
• Right to correction: If any of your personal information is inaccurate or outdated, you can ask us to correct it. Some details — such as your registered name — may require supporting documents to update.
• Right to deletion: You can request that your personal data be deleted. We will honour this where we are not legally required to retain the data. Note that if there is an open balance, pending withdrawal, or active dispute on your account, deletion may be deferred until those matters are resolved.
• Right to restrict processing: You can ask he77 to limit how your data is used in certain situations — for example, while a correction request is being reviewed.
• Right to data portability: You can request a copy of your data in a standard machine-readable format so that you can transfer it elsewhere if you wish.
• Right to withdraw consent: Where data processing is based on your consent (such as marketing emails), you can withdraw that consent at any time through your account settings or by contacting support.

We aim to respond to all data rights requests within 30 days. Complex requests may take longer, in which case we will inform you of the expected timeline.

he77 is strictly an adults-only platform. We do not knowingly collect or process personal data from anyone under the age of 18. If during our age verification process we discover that an account belongs to a minor, the account will be immediately closed, access revoked, and any associated data will be deleted in line with our data retention practices.

If you are a parent or guardian and believe that your child has registered on he77 without your knowledge, please contact our support team immediately at [email protected] so we can take prompt action.

he77 may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer, or applicable legal requirements. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how your data is used, we will notify registered players via email or an in-platform notification before the changes take effect. We encourage you to review this page periodically so you are always aware of how your information is being handled.

Continued use of he77.onl after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with any changes, you may close your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way he77 handles your personal data, please get in touch with our support team. We are available 24/7 and will do our best to respond promptly.

You can also review related policies on the following pages: